Let’s Fix What’s Holding Back Your CX Tech Growth

I work with CX Tech, CCaaS, and ecosystem vendors who are executing daily: publishing content, running campaigns, building marketplace listings, and booking demos. Yet deals still stall. Buyers still default to familiar platforms such as Genesys, Amazon Connect, NICE, or Five9.

The issue is rarely effort. It is misaligned GTM signals: unclear positioning, weak trust proof, poor sequencing, and ecosystem visibility gaps that internal dashboards never reveal.

My work exists to remove guesswork before teams commit budget, headcount, or time to the wrong moves.

I start with a CMO-grade external diagnostic that shows what buyers actually experience across your website, search presence, marketplaces, reviews, competitor positioning, analyst mentions, and category benchmarks. Not just what your team launched. What the market sees.

From there, I help teams answer the questions that stall growth: what is working, what is quietly blocking pipeline, what to fix first, what to stop doing, and what to build next.

The diagnostic delivers a ranked 90-day direction your team can execute. Some teams later choose ongoing Fractional CMO support. Many execute independently. The diagnostic stands on its own.

The goal is simple: clear GTM direction, ranked priorities, and a plan your team can execute without guessing. A system that compounds instead of resetting every quarter.