FractionalCMO10x (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a diagnostic, or engage our Fractional CMO services.

We comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), UK GDPR, and other relevant regulations in the countries we serve.

1. Information We Collect

We collect the following types of information:

Contact Information: Name, email address, phone number, company name, and job title.

Professional Information: Details about your business, industry (e.g., CX Tech or CCaaS), and GTM challenges you share during consultations or audits.

Usage Data: How you interact with our website (pages visited, time spent, clicks) through cookies and analytics tools.

Diagnostic & Service Data: Any information you provide during the GTM Diagnostic or Fractional CMO engagement (e.g., website URLs, marketing metrics, buyer journey notes).

We do not collect sensitive personal data (such as health, race, or religious information).

2. How We Use Your Information

We use your information only for the following legitimate purposes:

To provide and improve our services (GTM Diagnostic, Fractional CMO sprint, or related consulting).

To communicate with you (respond to inquiries, send reports, schedule calls).

To send occasional service-related updates or useful resources (you can unsubscribe anytime).

To analyze website usage and improve user experience.

To comply with legal obligations.

3. Legal Basis for Processing (GDPR / UK GDPR)

We process your data based on:

Contract: When you book a diagnostic or engage our services.

Legitimate Interest: To run our business, improve services, and communicate with you.

Consent: For marketing emails (you can withdraw consent anytime).

4. Sharing Your Information

We do not sell your data. We may share it only with:

Trusted service providers (e.g., email tools, analytics platforms, payment processors) who are bound by strict confidentiality.

Legal authorities, if required by law.

All third parties are required to protect your data and use it only for the purposes we specify.

5. International Data Transfers

We are based in India. When we transfer data from the EU/UK to India, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission to ensure your data receives the same level of protection as in the EU.

6. Data Security

We use industry-standard security measures (encryption, secure servers, access controls) to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights (GDPR / Global Rights)

You have the right to:

Access, correct, or delete your personal data.

Object to or restrict processing.

Receive your data in a portable format.

Withdraw consent at any time.

To exercise these rights, email us at [email protected]. We will respond within 30 days (usually much faster).

8. Cookies and Tracking

We use essential cookies to make the website work and analytics cookies (e.g., Google Analytics) to understand how visitors use the site. You can manage or disable cookies through your browser settings.

9. Data Retention

We keep your data only as long as necessary for the purpose it was collected or as required by law. After a project ends, we securely delete or anonymize diagnostic data unless you request otherwise.

10. Changes to This Policy

We may update this Privacy Policy occasionally. The “Last updated” date at the top shows when changes were made. Continued use of our services after changes means you accept the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Dr. Nagalatha Maris

FractionalCMO10x

Email: [email protected]

Phone: +91-8825588337

For clients in the EU/UK, we also enter into a Data Processing Agreement (DPA) that details how we process your data in compliance with GDPR.

We use Standard Contractual Clauses for any data transferred from the EU/UK to India. You may request a copy of our Data Processing Agreement at any time.